Tips & Hints

• Be Observant. Before making a call to Mayner & Cochran, make note of when the problem occurs. For example, whether the dishwasher is noisy during the wash or pump out cycle, or if the appliance has been moved recently, did the noise only occur after the move.

• Do not dismantle the appliance yourself. It makes it harder to diagnose a problem if an appliance has already been disassembled. In most cases, the appliance will have to be reassembled before a service technician can determine the problem. Also by disasembling the appliance you may void any existing warranties.

• Please inform the service technicians of any previous service or failed service attempts. This can make diagnosing the problem a lot faster and in some cases cheaper.

• Installation: when building-in an appliance, make sure it can be removed easily for service. Flexible hookups for dishwashers and gas ranges can make repair jobs less labour intensive. Also, leave extra electric cable when installing electric wall ovens and cooktops. This will minimize the time the technician spends on the job and reduce the cost to you.

• When requesting service for a refrigeration product (refrigerator, freezer), ask if the appliance should be left plugged in and running. In most cases it is required. Sometimes, however, this will cause further damage and should be avoided.